Gila Resources: Making Safford a great place to live, work, and visit by assuring the highest value services.

Gila Resources' Mission

We are dedicated to providing our customers with electric, gas, water, wastewater treatment, and other value added services in a safe, reliable, and economical manner consistent with sound business practices and the City's policies for growth, community involvement, and the environment

Service Excellence

We will emphasize service excellence by responding to our customers' needs through:

• Implementing projects/programs to enhance distribution system reliability and capacity to meet projected demands over the long term
  
  
• Developing ways to increase the ease of customer interactions with us through maximizing the value of being a multi-service utility
  
  
• Focusing on providing core gas, electric, water and wastewater services, and doing business as a full four service utility within the policies established by the City Council
  
  
• Creating new products and services and marketing them on a regional basis
  
  
• Forming partnerships and alliances to retain customers and serve their needs
  
  
• Enhancing the capability to better understand specific customer expectations and needs
  
  
• Developing the capability to predict and respond to the actions and plans of competitors
  
  
• Developing and implementing programs to enhance customer recognition of Gila Resources as a business entity

Financial Health

We will assure financial strength to provide the resources and services needed by our customers through:

• Operating to minimize cost of service over the long term and maximize value to the core customer
  
  
• Emphasizing integrated resources planning with concern for minimizing investment risk
  
  
• Effectively marketing our services to attract and retain customers
  
  
• Maintaining adequate revenue sources by balancing debt issuance and pricing adjustments
  
  
• Developing rate classes based on the nature of services provided to the customer
  
  
• Allowing flexible rates for large customers
  
  
• Managing costs to remain a competitive provider of products and services
  
  
• Continually evaluating systems and processes for competitiveness
  
  
• Establishing rates for systems not subject to competition based on the costs of providing service
  
  
• Developing additional revenues from supplemental services that logically complement existing organizational assets and capabilities
  
  
• Establishing prices based on market price for competitive service

Safety

We will provide products and services in a safe manner through:

• Providing safety and health information to customers
  
  
• Exercising the highest practical degree of care in complying with applicable public and employee safety and health standards
  
  
• Assuring necessary training, tools, and equipment to strive for best safety practices at work

Organization/Work Force Development

We will maintain our most important asset, a productive work force, through:

• Emphasizing behaviors aligned with Gila Resources' values
  
  
• Placing a high value on hiring, training, and promoting people of all races, ethnic backgrounds, national origins, ages, genders, and those with disabilities
  
  
• Encouraging a flexible compensation system which attracts and retains quality employees, provides incentives related to performance and is responsive to organizational change
  
  
• Continually monitoring and evaluating our processes to identify ways to improve
  
  
• Emphasizing training to enhance leadership and management practices, operation efficiency, safety, employee and customer relations, and employee/organizational development
  
  
• Building employee awareness of Gila Resources as a business
  
  
• Emphasizing an organizational focus on customer satisfaction

Environment

We will be environmentally responsible through:

• Actively assessing the aesthetic values of the community for incorporation into the decision-making process
  
  
• Actively working within the regulatory/legislative process to assure optimal balance of environmental sensitivity and risk on behalf of the community's overall interest
  
  
• Operating to meet or exceed Federal and State regulatory standards ina cost-effective manner
  

Community Involvement

We will be actively involved in the communityh through:

• Emphasizing public involvement in Utilities' planning and development of projects and programs
  
  
• Fostering a sense of ownership and brand recognition of Ggila Resources
  
  
• Providing customer support to assist customers in making informed decisions as they are presented with choices
  
  
• Encouraging employee involvement and support of community events and volunteerism